Built for Salla, Zid & Shopify stores

Every customer conversation, handled.

FoxDesk is the AI support inbox for your online store. WhatsApp, Instagram, email, and chat in one place — Captain AI answers, sells, and hands your team the rest.

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14-day trial · No credit card · Live in 5 minutes

Auto-resolved in 6s

“Where is my order?” · WhatsApp

Sale closed in DM · SAR 289

Captain recommended → checkout link

9:41

app.foxdeskai.com24 active

Inbox

All · 24Mine · 3

Sara Al-Dosari2m

Where is my order #4521?

CAPTAIN RESOLVED

Fahad Al-Otaibi9m

Can I change my delivery address?

DRAFT READY

Noura M.14m

Is the oud gift set back in stock?

SOLD · SAR 420

Dana K.21m

Refund for damaged item

ESCALATED → AHMED

Sara Al-Dosari

Resolve ✓

Hi! I ordered two days ago but no shipping update yet 😕 Order #4521

CAPTAIN AI14:02

Good news — order #4521 shipped this morning with SMSA and arrives Thursday. Here's your live tracking link 📦

smsa.express/track/4521

Perfect, thank you!! ❤️

Resolved by Captain · 6 seconds · no human needed

Sara Al-Dosari

Riyadh · 12 orders · SAR 4,650 LTV

Order #4521SHIPPED

Oud Royale 50ml

SAR 120

Musk Tahara Gift Box

SAR 69

SMSA Express · Thu ETASAR 189

CAPTAIN SUGGESTS

Amber Oud refill

Bought together 41% of the time

Send

Trusted by stores on

Salla
Zid
Shopify
WooCommerce

Every channel in. One inbox out.

Every message flows through Captain before it ever needs a human.

WhatsApp1,204/mo

Instagram640/mo

Telegram210/mo

Email380/mo

Live chat520/mo

Captain AI

reads · decides · acts

Resolved automatically

68% of repetitive questions — tracking, stock, policies, FAQs

Turned into a sale

Recommendations, restocks, and checkout links in DMs

Handed to your team

With summary, order history, and a ready draft

Live in five minutes

No engineering. No onboarding calls needed. Three steps.

Connect your store

Salla✓ Connected

ZidConnect

ShopifyConnect

One-click auth. Catalog, orders, and customers sync automatically.

Captain learns your shop

Products1,240 indexed ✓

Policies & FAQs38 learned ✓

Past conversations8,900 · indexing…

ARABIC ✓ENGLISH ✓YOUR TONE ✓

Your catalog, policies, and voice — learned in minutes, both languages.

Go live — Captain takes over

Will my order arrive before Thursday?

Yes! Order before 2 PM and it arrives Thursday morning 🚚

✓ Answered in 4s

Captain replies in the customer's language — you watch it work from day one.

What Captain does all day

The busywork of running a store — answered, sold, and recovered on its own.

Sells inside the chat

Product questions become recommendations with a checkout link — the sale closes without leaving the DM.

31%of product chats end in checkout

@noor.perfumesCAPTAIN

Looking for a gift perfume, around SAR 300

Sure! Here are our two best picks:

Amber Oud 50mlSAR 240Buy ↗

Musk Tahara 30mlSAR 185View

✓ Paid · SAR 2404 min from first message

9:14 PM

Cart abandoned — Ramadan gift box · SAR 320

11:14 PM · CAPTAIN

You left the Ramadan gift box in your cart 🌙 It's yours with free shipping until midnight →

11:32 PM

RECOVERED · SAR 320

Recovers abandoned carts

A personal nudge with a well-timed offer — sent automatically, credited to Captain.

aramexAWB 3921-4482Arrives Tue

Order #4521On the way

ConfirmedPackedShippedDelivered

Kills “where's my order?”

Live carrier tracking answered instantly — your #1 question, gone from the queue.

Do you ship to Bahrain?

ENGLISH · AUTO-DETECTED

Yes — we deliver to Bahrain in 3–5 days 🇧🇭

Arabic and English, natively

Detects the customer's language and answers in it — Gulf dialects included.

DRAFT FOR AHMED

Hi Dana — so sorry about the damaged bottle. I've issued a full refund of SAR 95 and a 15% code for your next order…

SendEditPolicy match96%

Drafts the hard ones

Complex cases arrive as ready replies — your team approves instead of typing.

Shrinks the queue every week

Captain learns from every resolution — tickets needing humans keep falling.

Tickets needing a humanBefore Captain

Captain enabled↓ 71%

A different Captain for every channel

Drag channels onto Captain agents — each one gets its own catalog, tone, and escalation rules.

Routing rulesAuto-saving+ New agent

CHANNELS

Instagram

Live chat

Messenger

Line · unassigned

CAPTAIN AGENTS

VIP Sales Agent

Warm tone · Arabic + English

LIVE

Premium catalogEsc: > SAR 2,000

WhatsAppEmail

Support Agent

Precise tone · SLA-aware

LIVE

Catalog + policiesEsc: SLA risk

Live chatTelegram

DROP TO ASSIGN

Social Commerce Agent

Playful tone · built for DMs

LIVE

Trending productsEsc: payments only

InstagramMessenger

Line · unassigned

Line

6 channels routed · 1 assigningAnything unrouted falls back to the human inbox

68%

of repetitive questions resolved without a human

<2 min

first response during peak season and flash sales

3.2×

more revenue per conversation via recommendations and recovery

Median across active FoxDesk stores over the last 90 days. Repetitive questions are order tracking, stock, policy and FAQ messages.

Plays nice with your stack

Your store platform connects in one click. Everything else — CRM, analytics, ticketing, automation — plugs in without engineering.

Salla, Zid, Shopify, WooCommerce, Magento — nativeWhatsApp, Instagram, Messenger, Telegram, Line, email and live chat — one inboxWebhooks & Zapier for everything custom

See all integrations