Your AI-powered support assistant
Captain is FoxDesk Ai's built-in AI that helps your team respond faster, resolve smarter, and deliver delightful customer experiences — automatically.
Captain AI
Active
Great question! Here's how to set up email forwarding:
- Go to Settings → Inboxes → Email
- Click "Add forwarding address"
- Copy the generated email address
- Add it as a forwarding address in your email provider
Reduction in response time
Tickets auto-resolved
Agent productivity boost
Customer satisfaction
*Average results reported by FoxDesk Ai customers
Everything Captain can do
From auto-resolving tickets to translating messages, Captain handles the heavy lifting so your team can focus on what matters.
AI Agent
Captain handles common questions autonomously using your help center, FAQs, and past conversations. No human needed.
AI Copilot
Get smart answer suggestions right in the conversation view. Captain finds relevant articles and past resolutions instantly.
Multilingual Support
Automatically detect customer language and translate responses in real-time. Support customers in 100+ languages.
Learns & Improves
Captain continuously learns from resolved conversations and feedback to provide better answers over time.
Smart Search
Natural language search across your entire knowledge base. Customers find answers without exact keyword matching.
Instant Handoff
When Captain can't resolve an issue, it seamlessly hands off to a human agent with full context preserved.
How Captain works
Three simple steps to supercharge your support team with AI.
Connect your knowledge
Captain learns from your help center articles, past conversations, FAQs, and website content automatically.
Set your preferences
Define when Captain should auto-respond, when to suggest answers, and when to escalate to your team.
Watch it work
Captain starts resolving tickets, suggesting responses, and translating messages — getting smarter every day.
Ready to let AI handle your support?
Try FoxDesk Ai free for 14 days and see Captain resolve tickets in seconds.